Frequently Asked Questions
Everything you need to know about fresh, chef-prepared meals delivered to your door.
How does the delivery process work?
We deliver fresh, never-frozen meals directly to your doorstep. Depending on your location, we offer local delivery via our own fleet or shipping through trusted carriers. You will receive a tracking link once your order is on its way.
Do I need to be home to receive my order?
No, you do not need to be home. Our meals are packed in insulated bags with ice packs designed to keep your food at a safe temperature for several hours until you can refrigerate them.
How long do the meals stay fresh?
Our meals are prepared fresh and are designed to be consumed within 5 to 7 days of delivery. Each meal is labeled with a specific 'Use By' date for your convenience.
Can I customize my meals for specific dietary restrictions?
While we do not offer custom ingredient swapping for individual meals, we provide a wide variety of options including Gluten-Free, Low Carb, and Vegetarian selections. Detailed ingredient lists and macro information are available for every dish.
Is there a minimum order requirement?
There is no long-term commitment or subscription required to order. However, a minimum order of 5 meals is typically required to ensure efficient shipping and packaging.
How do I heat my meals?
Most meals are best enjoyed after heating in the microwave for 1.5 to 2 minutes. For optimal texture, some customers prefer to heat protein and vegetables in a skillet or oven.